SMS Terms & Conditions
Last updated: August 17, 2026
SMS at a Glance
- • You only receive texts if you explicitly opt in — consent is never a condition of purchase
- • Reply STOP at any time to unsubscribe; reply HELP for assistance
- • Message frequency varies; message and data rates may apply
- • We never sell your phone number or share it for third-party marketing
1. Program Description
BuildTeam Inc., operating as Flowtropy ("we," "our," or "us") provides a software platform that fitness and wellness studios use to communicate with their members and prospective members by text message (SMS). Messages sent through the Flowtropy platform may include, for example: booking and class reminders, waitlist and schedule updates, account and check-in notifications, and — where you have separately opted in — marketing messages such as studio offers, class announcements, and events.
Messages are sent on behalf of the studio you interact with, using phone numbers operated by BuildTeam Inc..
2. Opt-In
You will only receive text messages if you have opted in, for example by:
- Checking an SMS consent box when submitting a studio's sign-up or lead-capture form on the Flowtropy platform;
- Providing your phone number and agreeing to receive texts when creating an account or joining a studio;
- Enabling SMS notifications in your account or communication preferences.
Consent to receive marketing text messages is not a condition of purchasing any goods or services. Marketing messages are only sent to recipients who have given express consent for marketing.
3. Message Frequency
Message frequency varies based on your bookings, your studio's activity, and the notification preferences you have chosen. Recurring messages may be sent using automated technology.
4. Cost
We do not charge you for text messages. However, message and data rates may apply according to your mobile carrier's plan. Contact your carrier for details.
5. Opt-Out
You can cancel at any time by replying STOP to any message you receive from us. After you send STOP, we will send a final message confirming that you have been unsubscribed, and you will no longer receive SMS messages from that number. You can also update your communication preferences in your account settings or by contacting the studio directly.
To rejoin, opt in again through any of the methods described above.
6. Help & Support
Reply HELP to any message for assistance, or contact us at support@flowtropy.com.
7. Privacy
We respect your privacy. Your phone number and opt-in status are used solely to deliver the messages described in these terms and are never sold or shared with third parties for their own marketing. For details on how we collect, use, and protect your information, see our Privacy Policy.
8. Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
9. Changes to These Terms
We may update these SMS Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued participation in the program after changes take effect constitutes acceptance of the revised terms.
10. Contact Us
Questions about these terms? Contact BuildTeam Inc. at support@flowtropy.com or write to us at 262 Chapman Rd, Ste 240, Newark, DE 19702.